Privacy Policy

1. Introduction

LOGICORE LABS EOOD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our StoryWhisper mobile application and related services (the "Service").

This Privacy Policy applies to all users of our Service and complies with the General Data Protection Regulation (GDPR), Bulgarian personal data protection laws, and other applicable privacy regulations.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Service to generate stories
• Contact us for support
• Subscribe to our premium services

This information may include:

• Email address
• Account preferences
• Payment information (processed by third-party payment processors)
• Communication records when you contact us

2.2 Usage Information

We automatically collect certain information when you use our Service:

• Device information (device type, operating system, unique device identifiers)
• Usage patterns and preferences
• Stories generated and saved
• App performance and crash data

2.3 Children's Information

StoryWhisper is designed for children aged 3-12. We are committed to COPPA compliance and do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Generate personalized stories using AI technology
• Process payments and manage subscriptions
• Provide customer support
• Send service-related communications
• Analyze usage patterns to improve our Service
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Service (e.g., cloud hosting, payment processing, analytics)
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your data may be stored and processed in Bulgaria, other EU countries, or other countries where our service providers are located. We ensure that appropriate safeguards are in place for any international data transfers.

6. Your Rights and Choices

Under GDPR and other applicable laws, you have the following rights:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate personal information
• Erasure: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request restriction of processing of your personal information
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at logicore.labs@gmail.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Third-Party Services

Our Service may integrate with third-party services (such as app stores, payment processors, or analytics providers). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

9. International Data Transfers

As a company based in Bulgaria (EU), we primarily process data within the European Economic Area (EEA). Any transfers outside the EEA are conducted in accordance with GDPR requirements and appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: logicore.labs@gmail.com
• Address: LOGICORE LABS EOOD
  10 Podporuchik Futekov Str.
  Sofia, 1229
  Bulgaria
• Data Protection Officer: logicore.labs@gmail.com

12. Supervisory Authority

If you have concerns about our processing of your personal data that we have not been able to resolve, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection or your local supervisory authority.

This Privacy Policy is effective as of September 26, 2025.